\Do the storage systems ensure that the quality of the products is intact?
95% of our inventory is kept in our warehouse. Since we only sell our freshest products, the remaining 5% of our stock is sourced from the brand as soon you place your order. This takes an additional 2-3 days for delivery.
What about Warranty and Benefit claims of the Products?
We guarantee you genuine products by sourcing all items directly from brands and authorized distributors or resellers of the products but cannot undertake the responsibility for the claims on warranty and benefits made by the manufacturer.
What measures does Nykaa take to ensure the products are not damaged during delivery?
We at Nykaa maintain a very high level of quality control and till date, we have received minimal complaints about the quality of our packaging.
Furthermore, less than 0.5% of our products we ship in a year are returned to us as damaged.
We are committed to sustainability in our packaging while ensuring the safety of the orders dispatched. Our Nykaa cardboard outer box is eco friendly and made from 100% recycled paper. Where feasible, we use paper-fillers instead of bubble wrap, and this is a process of continuous improvement for us.
We are committed to further substantially reducing plastic in our packaging and are constantly innovating new solutions given the nature of our category.
What measures does Nykaa take to ensure the quality of Nykaa products?
We at Nykaa are fully dedicated to our customers satisfaction. Rest assured that Nykaa products are genuine and authentic.
We do not accept any grey market products. We only buy our inventory from the brand or authorized distributors of the brand.
Read more about the Nykaa Guarantee https://www.nykaa.com/authenticity-nykaa-guarantee?utm_source=help_center
Brand Authenticity Certificates https://www.nykaa.com/brand-authenticity-certificates
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